Updated: July 28, 2020
Waiting Room Reopening
Thanks to your hard work flattening the curve
Welcome Back to our
As our region enters phase 3 and masks are made mandatory indoors, we are gradually reopening the interior of our hospital, beginning with our waiting room. We still appreciate a call when you arrive, but after our team collects your history our doors are open and you may wait for your pet in our air conditioned waiting room where you can see your pets exam through our exam room windows.
For your safety:
We have appreciated your cooperation with our safety measures since the beginning of the pandemic shutdown and know you will understand the following restrictions:
- Call when you arrive to give a history so we can protect your privacy and minimize your time inside
- Masks are now mandatory, we are happy to provide one if you forget yours at home
- Stand a minimum of 2 metres away from others and wait outside if the waiting room is full
- We know you will continue to self isolate if you are sick, wash your hands frequently and quarantine for 14 days after travel
We continue to welcome curbside appointments. We are in our busy season and frantically catching up on postponed care while still dealing with a reduced staff and hours so we do appreciate your patience. You may find drop off or remote appointments easier to schedule and they remain the safest for your family and our team.
Updated: May 23rd, 2020
We missed you
We are easing back into routine veterinary care slowly, to ensure your families and our team are kept safe. We are contacting patients in order of urgency so please have patience but do not hesitate to contact us if your pet’s condition has changed. We are still working curbside and wearing masks but are now able to to offer routine care including:
- Nail trimming and grooming.
- Heartworm and other lab testing.
- Vaccines, surgeries and dental care.
When your pet looks in your eyes they see a hero. We help you care for them like one.
Our practice reopening plan is based on the guidelines of the Ontario Veterinary Medical Association as detailed here.
Update: April 7th, 2020
Our world is changing daily….
We are open and here for curbside pick up of online food and parasite prevention orders, helping critically ill pets in hospital and others at home during our new hours of 8 am to 5:30 pm, Monday to Friday.
It has been very difficult to change from offering hospital tours, cups of coffee, and free nail trims and exams to asking our clients to see us only if they have to and then to wait outside in their car. We are often working alone, using new software, or using old software in new ways. Thank you for supporting us through these changes, working together we can keep both people and pets safer through the pandemic.
Update: March 23rd, 2020
To our trusted clients and their beloved pets,
We have made the difficult decision to reduce our hours and close our waiting room, so we are better able to serve our patients in the long term by keeping our staff and clients healthy with social distancing.
New Hours Start March 28th
Waiting Room Closed
We do not want to miss an opportunity to help your pet!
Should you be unable to make an appointment or pick up an order during these hours, please contact us so we can offer an alternative, including telemedicine.
Your pet’s food and medication orders
No long term shortages in food or medications are expected but shipping and inventory have been stressed at our suppliers as at stores everywhere:
- Medications have priority and next day shipping
- Allow 7 to 10 days for delivery of all food orders
- Submit your orders before 10 am, Monday to Thursday
- Our doors are locked, we will carry your order to your car
Your pet sees you as their hero.
Help them by staying healthy, mentally and physically.
Canadian Veterinary Medical Association
Veterinary Information Network
To our trusted clients and their beloved pets,
We share your concern about the coronavirus (COVID-19) pandemic and our thoughts are with those suffering from the infection and its widespread effects on our lives. As part of our mission to help pets, their families and their communities, we want to share some important information on how we are working with you to lessen the impact of the pandemic.
Flatten the Curve
We want to help you to slow the spread of the virus, so our healthcare system has time to cope. Social Distancing can slow the spread of COVID-19 in our community. We can help you keep your distance while helping your pets with these remote tools:
Home delivery of pet food, medication and supplies or pick up in our parking lot using Myvetstore
Telemedicine to help pets and their people virtually in the safety of their home, contact us to book
When hands on care is required, we can reschedule visits without penalty, offer alternatives to traditional appointments, and coordinate emergency care for pets quarantined with ill family members
- Home delivery of pet food, medication and supplies or pick up in our parking lot using Myvetstore
- Telemedicine to help pets and their people virtually in the safety of their home, contact us to book
- When hands on care is required, we can reschedule visits without penalty, offer alternatives to traditional appointments, and coordinate emergency care for pets quarantined with ill family members
We our doing our part by strengthening our infection control and biosecurity protocols:
- We are sanitizing and disinfecting our always pristine hospital even more frequently than usual
- Staff will stay home if they travel or have respiratory symptoms
- We are exercising prudent use of our limited hand sanitizer, surgical mask and other supplies
- We are asking clients about travel history and the presence of any respiratory symptoms so we can advise on the treatment and isolation of pets from affected homes
We currently understand that the risk of dogs and cats becoming sick with the virus appears to be very low, but if their human helpers are affected, we worry pets will suffer from a lack of supplies and healthcare. As always, we are here to help, talk to us and we will help you navigate the restrictions from the outbreak, no animal should lack emergency care if all preventative measures are followed.
We will provide updates with any changes as we learn of them. We remain open for business and hope this crisis will help us develop new ways to help our client and their pets. The following is an excellent resource on how human health and pet health intertwine: Worms and Germs Blog
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